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Please Select One
Description: Customer Service for account and billing questions and access to the AWS Community Forums.
Use case: Experimenting with AWS
Description: One primary contact may ask technical questions through Support Center and get a response within 12–24 hours during local business hours.
Price: Starts at $29/month (scales based on usage)
Use case: Production use of AWS
Description: 24x7 support by phone and chat, 1-hour response to urgent support cases, and help with common third-party software. Full access to AWS Trusted Advisor for optimizing your AWS infrastructure, and access to the AWS Support API for automating your support cases and retrieving Trusted Advisor results.
Price: Starts at $100/month (scales based on usage)
Use case: Mission-critical use of AWS
Description: All the features of the Business support plan, plus an assigned Technical Account Manager (TAM) who provides proactive guidance and best practices to help plan, develop, and run your AWS solutions, a Support Concierge who provides billing and account analysis and assistance, access to Infrastructure Event Management to support product launches, seasonal promotions/events, and migrations, and 15-minute response to critical support cases with prioritized case handling.
Price: Starts at $15,000/month (scales based on usage)
If you select this option, customer support will contact you within 48 hours to discuss your needs and finalize the signup. Support resources will be available when signup is finalized, and no charges will be incurred until that time.
To explore all features and benefits of AWS Support, including plan comparisons and pricing samples, click here.
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